Returns & Exchanges

Return Eligibility

• Items must be unused, in original packaging, and returned within 30 days of purchase.
• Clearance, mystery boxes, or marked “final sale” items are not returnable.
• Digital products, event fees, and gift cards are non-refundable.

If you’re unsure whether your item qualifies, send us a quick note via the Contact page with your order number and we’ll confirm.

How to Start a Return

1. Email support@cmdd.ca or use our Contact form.
2. Include your order number and reason for return (e.g., wrong item, duplicate, not what I expected, etc.).
3. We’ll reply with a return authorization and simple instructions.

Please don’t ship anything back without authorization; it helps us track packages and issue faster refunds.

Refunds

• Refunds are processed to your original payment method once we receive and inspect the item.
• Please allow 3–5 business days after arrival for processing.
• Shipping charges are non-refundable unless the item was defective or shipped in error.

Exchanges

• If you’d like a different disc, color, or plastic, start a return and place a new order for the replacement.
• This ensures your preferred item doesn’t sell out while the return is in transit.

Damaged or Incorrect Items

• Take photos of the packaging and item within 48 hours of delivery.
• Send them to support@cmdd.ca or via Contact.
• We’ll replace or refund as quickly as possible, depending on stock availability.

Return Shipping

• Customers are responsible for return shipping unless the return is due to our error or product defect.
• We recommend using a tracked service to ensure safe delivery.